No. Mate Talk is a social support and companionship service. We are not psychologists, counsellors, or mental health professionals. If you need clinical mental health support, we can refer you to one of our Preferred Psychology Partners.

Not at all. Most of our clients aren't in crisis, they're just carrying a lot and need somewhere to put it. Work stress, relationship pressure, feeling lost, navigating big life changes, or just needing to talk something through. You don't need a reason beyond wanting to be heard.

Anything that's on your mind. Work, relationships, family, finances, stress, identity, goals, fears, or nothing specific at all. There's no agenda and no right or wrong thing to bring to a session.

We are not trained crisis counsellors or mental health clinicians. If a conversation moves into territory that requires professional clinical support, we will refer you to the right people. We also ask that all conversations remain respectful.

Yes. Everything discussed in a Mate Talk session is kept strictly confidential. We will never share your information with third parties without your consent, except in rare circumstances where there is a serious risk to your safety or the safety of others.

No. Your privacy is our priority. There is no public record of your sessions and we will never contact you in a way that would reveal your use of the service to others.

Yes. Mate Talk is designed to be a safe, supportive, and judgment-free space. If at any point a session raises safety concerns, our Mates are trained to respond appropriately and connect you with the right support.

Sessions are 30 minutes to 1 hour. If you feel like you need more time, you can book back-to-back sessions or schedule a follow-up.

Your Mate will introduce themselves and give you the space to share whatever is on your mind. There's no structured process or intake questionnaire. You set the pace and the direction. Most people find the first session easier than they expected.

A single 30 minute session is $45 & a 1 hour session is $80. Corporate wellness packages are available for businesses, contact us for a quote.

We offer a free 15-minute introductory call so you can meet and make sure it feels right before committing to a full session.

Yes. You can cancel or reschedule up to 24 hours before your session at no charge. Cancellations within 24 hours may incur a fee.

Mate Talk is not a crisis service. If you are experiencing a mental health emergency or having thoughts of suicide or self-harm, please reach out to one of the following services immediately:

Lifeline — 13 11 14 (24 hours, 7 days) Beyond Blue — 1300 22 4636 (24 hours, 7 days) Emergency Services — 000